Last Updated: April 06, 2025

This Refund & Cancellation Policy (the “Policy”) applies to all ticket purchases made through the ClickMyPass platform (the “Platform”), operated by ClickMyPass Private Limited (“ClickMyPass”, “we”, “our”, or “us”). By purchasing a ticket on the Platform, you agree to the terms set out in this Policy.

1. General Terms

• All ticket purchases made through the Platform are considered final unless otherwise stated in the event-specific terms and conditions.
• ClickMyPass acts only as a facilitator between event organizers (“Organizers”) and attendees (“Customers”). Decisions related to cancellations, refunds, or rescheduling of events are determined by the Organizer.

2. Cancellations by Customers

• Tickets once purchased cannot be cancelled, modified, transferred, or refunded by Customers unless expressly permitted by the Organizer.
• Customers are strongly advised to review event details (date, time, venue, ticket category) before completing the purchase.

3. Event Cancellations or Rescheduling

• If an event is cancelled by the Organizer, ClickMyPass will notify Customers using the registered email or phone number.
• Refunds (if approved by the Organizer) will be processed through the same payment method used for booking.
• If an event is rescheduled, the Organizer may provide options to attend the event on the new date or request a refund (if permitted).

4. Refund Timelines

• Approved refunds are typically processed within 7–10 working days from the date of confirmation.
• Timelines may vary depending on the payment gateway, bank, or card issuer. ClickMyPass will not be liable for delays outside its control.

5. Non-Refundable Charges

• The booking fee or convenience charges levied by ClickMyPass are non-refundable under all circumstances.
• Any third-party charges (such as payment gateway fees) may be deducted from the refund amount, as applicable.

6. Invalid or Fake Tickets

• ClickMyPass shall not be responsible for refunds against invalid, duplicate, or fake tickets purchased outside of the Platform or unauthorized channels.
• Customers are encouraged to purchase tickets only from the official Platform or authorized partners listed on the event page.

7. Responsibility of Organizers

• Organizers are solely responsible for ensuring the authenticity of their events and for communicating any cancellations, modifications, or refunds to ClickMyPass.
• ClickMyPass, as a ticketing facilitator, disclaims liability for Organizer decisions regarding refunds or cancellations.

8. Contact Us

For any questions or concerns regarding cancellations or refunds, please contact: bookmypass1@gmail.com